Project Manager

  • Develop and maintain project schedules and calendars with the input from transition leads (if applicable) and other stakeholders.

  • Facilitate project meetings, providing meeting minutes and action items where needed.

  • Build strong communication channels with internal stakeholders in various departments.

  • Track tasks assigned to the project team and prepare regular status reports.

  • Ensure smooth communication within the project team and other cross-functional teams.

  • Interface with internal/external stakeholders on a regular basis.

  • Prepare and document Day 1/Day 2 support documentation and acceptance criteria.

  • Oversee and drive the establishment of SLA/OLA agreements.

  • Accountable for managing all relevant project milestones to implement and onboard customers to Verizon’s cyber-security products and solutions.

  • Manage complex projects in a matrix environment.

  • Be the Single Point of Contact (“SPOC”) and advocate for the Customer within Verizon.

  • Provide recommendations to Product Management and Development teams for service improvements.

  • Provide training and education to internal Verizon teams, including SOC and engineering, on Customer contracts, SLAs, and specific network anomalies, to allow for operational support.

  • Provide a consultative approach by performing continuous service analysis, gap analysis andservice improvement plans as warranted.

  • Identify areas to develop service improvements and revenue enhancements.